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Posted 23 January, 2020

Associate Personal Shopper

Threads Styling Ltd.
London, United Kingdom Full Time
Reference: 67537A264C

Threads is an innovative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international...

Threads is an innovative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest and most beautiful luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City's Future Fifty programme which recognises some of the UK's fastest growing businesses.

The Role

As Associate Personal Shopper you are a key member of our growing Sales team. You'll report into the Associate Director of Sales, facilitating the sale of luxury items to a global clientele by being the first port of call for customer requests. This all happens in WeChat / WhatsApp / Line as well as other social media and messaging platforms, making the job fast-paced and highly personal. You'll build up strong relationships with your clients in order to provide the most personal luxury shopping experience possible, enabling you to meet or exceed your revenue targets.

Responsibilities

  • Working towards an ambitious individual & group revenue target with wider Sales team
  • Talking directly with clients via chat-based media & building your own client book
  • Providing the highest level of luxury customer service at all times
  • Analysing client profiles & implementing a strategy to develop sales year-on-year
  • Identifying sales opportunities, feeding back to management and acting fast to take advantage and increase sales
  • Identifying sales opportunities and maximising sales conversion
  • Building a global network of contacts to assist in procuring luxury product for your client base
  • Representing Threads as a brand ambassador


Requirements

Required Experience
  • 1-2 years previous experience as a Personal Shopper, or in a Sales role within the luxury retail, e-Commerce or lifestyle industries - essential
  • Proven track record of meeting and exceeding personal and team sales targets
  • Extensive product knowledge & brand awareness in the Luxury goods market
  • Social media savvy & confident learning new platforms and tools
  • Excellent capability with Excel and Google Sheets
  • Bachelor degree (or above) in Fashion, Business, or Art - Highly desirable


About You

Threads is growing fast, so you'll be the sort of person who thrives in an 'all hands on deck' environment. You'll be able to keep pace with a constantly evolving business and relish a challenge. You'll be full of fresh ideas and we'll be ready to hear them. In addition to the experience listed above you'll bring the following Qualities & Competencies that will help you thrive as an Associate Personal Shopper:

  • Ambitious, proactive self-starter, always thinking of new ways to tackle challenges and thrives on pressure
  • Strategic and forward thinking; always keeps business goals in mind and can see the bigger picture
  • Passionate about selling & providing luxury service; a great communicator, a people person who builds relationships at ease
  • Numbers driven, motivated by sales targets and striving to exceed them at all times
  • Knowledge and understanding of Luxury Fashion Industry
  • Always on top of the latest trends and upcoming brands in luxury fashion
  • Analytical problem solver with excellent attention to detail
  • Highly organised and on top of your administration, enabling you to maximise your output and revenue generation


Benefits

Working at Threads

Culture is very important to us. We work hard and think big. We collaborate, we innovate and we trust each other. We work in a fast-paced environment and, in order to maintain momentum, we invest in our team's growth and development.

You will be based in our offices at Second Home: a collaborative, creative space in East London that offers a full cultural and well-being programme, bicycle storage, free tea and coffee and on-site shower facilities.

Benefits
  • Pension Contribution
  • Private Medical Package with Vitality
  • Discount Programme: A Range of opportunities to purchase discounted products or receive cash back with an extensive range of high street retailers, leisure and travel providers.
  • Gym Membership Discounts
  • Cycle to Work Scheme

This listing expired on 21 Feb. Applications are no longer accepted.

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